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Customer Service

Q1. How do I place an order?

We have three simple steps for ordering:

Step1: You will need to login first. If you are a new user, you may sign up to our site, registration is free!

Step2: Browse for the items you wish to purchase - by inputting the part number or a competitors part number into the cross reference search (Top Right), or click on E-Catalog (Middle front page) to search for your vehicle application, click on any part number in blue and then 'add to cart'. You will see these items in your shopping cart now (View cart).

Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.


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Q2. How do I get my Tax invoice?

Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address. You can also get a copy of the Tax Invoice from "My Account".

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Q3. Can I cancel or change my order once the order is confirmed?

You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. we will try our best to change where possible. If the item has already been shipped you will not be able to cancel or change your order.

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Q4. Why would my order be cancelled when I prepare to pay for my order?

Your order will be cancelled and the item returned to our inventory if we could not confirm your payment, after you have placed your order. But usually we will notify you via email.

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Q5. How do I check my order status?

Once we have confirmed your payment, we will dispatch your order as fast as possible. Tracking information will then be sent to your billing email address, or you may find the tracking information from your account.

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Q6. Where can I find my previous orders record?

Simply login your account, then click on "My Account", all pervious orders your have made will be shown .

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Q7. Why have I received a different item to what I have ordered?

Different brands may be supplied from time to time, if you have received a different type of item, we apologies for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve this mistake as soon as possible.

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Q8. What happens if the item I wish to order is out of stock?

We try to keep as many items in stock as possible but if we are out of stock, of an item we will contact you as soon as possible.

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Q9. Acceptance or Rejection of an Order

We reserve the right to accept or reject your order for any reason, including (without limitation) if the requested Product is not available, if there is an error in the price or the product description posted on the Site or in your order. If we reject an order placed through the Site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

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Q10. Returns

Unless you notify Direct Auto Spares to the contrary by email transmission within seven (7) days of delivery of any Products and such notification is of its receipt by Direct Auto Spares, the Products shall be deemed to have been accepted by you.

Direct Auto Spares will accept product returns and provide you with (at Direct Auto Spares discretion) a replacement for the Product (subject to availability) an exchange voucher, refund or repair where:

1The Product delivered is faulty or is not of merchantable quality, or

2The Product delivered is not fit for its intended purpose, or

3The Product delivered does not match the description on the Site.

If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us via email and one of our Customer Service Team will assist with your request.

In the event of an alleged clam against Direct Auto Spares we require immediate written notification to our head office with appropriate contact including a fax number and details of the product concerned, a product complaint form will then be sent to the parties concerned this is to be fill in completely and returned by fax, the original must be posted as list on the complaints form.  Any repairs commenced or completed without Direct Auto Spares written authorisation will not be accepted or reimbursed.  It is necessary that the particular product involved and/or the equipment, which has incurred the alleged damage or been used and may have a bearing in relation to this alleged claim be available for inspection by either Direct Auto Spares or its agent prior to dismantling or repairing.  To expedite the alleged claim, the product in question must be sent back to the point of purchase and passed on to Direct Auto Spares for inspection.

  1. Product Recall Procedure – When notified by Direct Auto Spares it is responsibility of the Buyer to remove, isolate their stock and whoever they have on sold, no warranty claim will be entered into if this request is not adhered too.



To enable us to evaluate your return request, please provide us with:

1.The Order number, invoice number or receipt number;

2.A detailed description of the problem or the reason for your request to the return the Product;

3.Photograph(s) of product that is damaged during transportation (if it's required we will advise you which email address to send it to);

4.Your name and contact details.

We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service.

Where the Product is covered by a warranty from the manufacturer of the Product, we recommend you first contact us, and we can advise if the relevant manufacturer needs to be advised. If you are experiencing any difficulties or have any concern regarding the relevant Product.

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Q11 Delivery Fees

Delivery fee are payable in addition to the purchase price of each Product. A number of different delivery methods may be used depending on the type of order.

If the delivery is by courier. The courier will require a signature from an occupant at the specified delivery address.

If no one is available to sign for the parcel:

A card maybe be left and the parcel is then re-directed to the nearest Courier depot. The customer is then responsible for collecting the parcel from that depot or paying any additional charge for re-delivery.


At the time of delivery, you have authorized the parcel to be left at the front door. ( Which is accepted by you at the check out of our site.)

• Direct Auto Spares currently ships orders to Australian addresses and to the pacific islands

• If you are shipping to the pacific island freight will need to be arranged by you.

• Subject to clause 11.1 below, the delivery fees are based on the order value and are calculated on the ‘My Cart’ page when you add product to your cart. When in ‘My Cart’ you can click regular freight time or Urgent or express deliveries.



You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:

11.1.1 Bulky, heavy and/or awkward items;

• 11.1.2 Special, non-stock and/or bespoke items;

• 11.1.3 Large quantity orders;

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Q12 Other inquires

If you have any further questions or comments please don’t hesitate to contact us via email (Contact us page.) and one of our Customer Service Team will assist with your enquires,